Refund Policy
This Refund Policy explains the conditions, process and expected timeframes for returns and refunds. Please review the information below before submitting a request.
Return Eligibility
You may request a return within 30 calendar days from the date your order is delivered, provided that the item:
- Is unused and in its original condition.
- Is returned with the original packaging where reasonably possible.
- Includes all accessories and components originally supplied.
- Is accompanied by proof of purchase or the original order number.
Items Not Eligible for Return
- Products showing signs of use, alteration or damage after delivery.
- Items returned without sufficient order identification.
- Products damaged due to improper installation, misuse or accidental damage after receipt.
How to Request a Return
To begin the return process, please contact our customer support team with:
- Your order number.
- Your full name.
- A brief description of the reason for the request.
- Photographs where applicable for damaged or incorrect items.
Our team will review your request and provide return instructions where applicable.
Inspection Process
Returned items are inspected after arrival. Once the inspection has been completed, you will receive confirmation regarding the outcome of your return request.
Refund Method
Approved refunds are issued using the same payment method originally used for the purchase. Refunds cannot normally be redirected to an alternative payment method.
Refund Timeframes
| Stage | Estimated Time |
|---|---|
| Return request review | 1–2 Business Days |
| Inspection after returned item is received | 1–3 Business Days |
| Refund processing | 1–2 Business Days |
| Funds returned by your payment provider | 5–10 Business Days |
Incorrect or Damaged Items
If you receive an incorrect item or an item that appears damaged during delivery, please contact us within 7 calendar days of delivery and include your order number together with relevant photographs where applicable.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be considered before the order enters the preparation or dispatch stage.
Return Shipping
Where a return is approved, return instructions will be provided by our customer support team. Customers should not return items until return guidance has been received.
Partial Refunds
Where appropriate and permitted by applicable law, a partial refund may be considered if returned items are incomplete or do not meet the return eligibility requirements.
Policy Updates
This Refund Policy may be updated periodically to reflect operational or legal changes. The latest version will always be published on this page.
Contact Information
D&C SMART REPAIR LTD
Email: sales@dcfloormats.shop
Telephone: +44 20441961925
18 Austin Road
Luton, Bedfordshire
United Kingdom
LU3 1UA