Shipping Policy

This Shipping Policy explains how orders are processed, prepared and delivered. Please review the information below before placing your order.

Shipping Coverage

We currently deliver to addresses within the United Kingdom. Delivery availability is subject to the service area of our logistics partners.

Free Standard Shipping

We are pleased to offer Free Standard Shipping on all orders within the United Kingdom. No minimum purchase value is required. Shipping charges are calculated as £0.00 during checkout for eligible UK delivery addresses.

Order Processing Time

  • Orders are reviewed after successful payment confirmation.
  • Standard processing time is 1–2 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • If additional order verification is required, processing may take slightly longer.

Estimated Delivery Time

Service Estimated Delivery Shipping Cost
United Kingdom Standard Delivery 2–5 Business Days Free
Delivery times are estimates and begin after your order has been processed and dispatched. Actual delivery may vary depending on the destination, courier operations or seasonal demand.

Order Confirmation & Dispatch

  • An order confirmation email is sent after your order has been successfully placed.
  • Once your order has been prepared and dispatched, a dispatch confirmation email will be sent where available.
  • Please ensure that your delivery address and contact information are accurate before completing your order.

Delivery Requirements

  • Please provide a complete and accurate delivery address.
  • Incorrect or incomplete address information may delay delivery.
  • Customers are responsible for ensuring that someone is available to receive the parcel where required by the delivery service.

Order Tracking

Tracking information will be provided when available by the selected delivery service. Availability of tracking depends on the courier handling your shipment.

Delivery Delays

While every effort is made to prepare and dispatch orders promptly, delivery schedules may occasionally be affected by severe weather, public holidays, transportation disruptions or other circumstances outside normal operational control.

Undeliverable Orders

If a shipment cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts or refusal of delivery, the order may be returned. Any subsequent shipping arrangements will be handled in accordance with our customer support procedures.

Damaged or Missing Items

If your order arrives with visible damage or if any items are missing, please contact us within 7 calendar days of delivery and include your order number together with relevant photographs where applicable. We will review the information and assist you as appropriate.

Shipping Policy Updates

This Shipping Policy may be updated periodically to reflect operational or regulatory changes. The latest version will always be published on this page.

Contact Us

D&C SMART REPAIR LTD

Email: sales@dcfloormats.shop
Telephone: +44 20441961925
Business Address:
18 Austin Road,
Luton, Bedfordshire,
United Kingdom, LU3 1UA